Windows and Doors Solutions for Architect Designed Homes

FAQ

1. What are thermal breaks or thermally broken windows?

Although insulated glass units (IGUs), commonly known as double glazing, improve the thermal performance of aluminium windows, the aluminium frames remains good heat conductors and the weakest link. Thermal breaks separate the frame into two separate interior and exterior pieces joined with a polyamide to reduce temperature transfer. In addition thermal breaks can have the added benefit of reducing sound transmittance by dampening vibration. Our thermal breaks are manufactured by Technoform Bautec, a leading German supplier.
http://www.technoform.com

2. Do you do retrofit windows and doors?

Yes. We do both new house and retrofit projects.

3. What colours can I choose?

We have timber look aluminium finish, anodised and powder coating options available. You can provide us with a colour sample and we can make your windows and door frames based on that.

4. How long does it take for my windows to arrive and installed?

Generally it will take 8 to 10 weeks for windows to arrive after receiving your order and deposit, depending on your window and door specifications.

5. How much do you charge for your design service?

For a small fee of $110 including GST, we welcome you into our showroom, have a conversation with you so that we understand your requirement and budget. Then we produce a set of windows and doors shop drawings as well as a quote to supply and install your windows and doors. We will deduct $220 from your order when you place window and door order with us.

6. Why you make safety glass standard?

Like glass used in cars, safety glass will not have sharp edges when broken. Toughened glass is also much stronger than clear float glass used in most houses. You are welcome to our showroom and try if you could break our toughened glass.

7. What procedures you have in place for quality control?

We chose our suppliers very carefully and paid special attention to their quality control protocols and record. We send our quality standard document to the factory so that they understand our requirement. Before each shipment leaves the factory, we send our quality inspector to the factory to make sure everything is up to our standard.

8. Should I choose windows purely based on its energy efficiency rating?

Question: should we buy a car purely based on its fuel efficiency? Then no one will buy BMW X5 or Ford Territory. Energy efficiency is important, but we think when choosing windows and doors for your home, a balanced approach should be considered: design and appearance, cost and energy efficiency. Some low end builders range windows have good energy ratings because they have very thin frames and use reveals as insulation. Visit our showroom and have a real feel of our products.